How to Get Support

 

We’re happy to help our customers with theme related support through our knowledgebase and forums. We don’t provide any support via twitter or email. We try to answer each question as quickly as possible, but response time can sometimes take up to 24 - 48 hours.

 

 

We do not provide general WordPress support that isn’t related to our themes. You’ll need to ask for help with general WordPress questions here: http://wordpress.org/support/

It’s exciting to see how our themes are modified to suit the needs of a variety of people! We’re happy to try help with these modifications, but there is a limit to what we can do. In general, if a customization requires 2-3 lines of new code, we’ll be glad to assist. However, if your question requires more than that amount of code, you’ll need to contact a developer to assist you.

We’re not able to support third party plugins or ensure that every one works properly with our themes